- We greet and listen to you with respect, open mindedness, courtesy and understanding.
- Conduct ourselves appropriately.
- Use language that is plain and easy to understand.
- Maintain professional manners at all times.
- Provide continuous support, advice and guidance to our customers.
- Make our processes as easy as possible for you.
- We are always upfront and truthful and keep you informed.
- Protect your personal information.
- Continuously improve our services by proactively welcoming suggestions and seeking feedback from customers.