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We put the health and safety of our staff and customers at the center of everything we do. We have implemented a series of measures aimed to protect our staff and our clients and to prevent the spread of the COVID-19 pandemic. At the same time, we are offering our clients alternative ways to interact with us.


  • We have an online eLearning course creating awareness about COVID-19 symptoms and the ways to prevent the spread of the virus;
  • We placed sanitizing stations in all our branches for our clients and staff members;
  • We enforce social distancing in our banking halls and in our offices;
  • We provide our clients the possibility to send money from their accounts from their mobile phone via MTN MoMo;
  • Our Call Center is available to answer all questions or queries in English, Bemba or Nianja. Simply dial 888 on any network.